Common queries answered
Frequently asked Questions
All Our Prices Include Free Fully insured Delivery unless specified. Most orders are dispatched within 24 hours of receipt of payment subject to any security checks required. Please look out for this logo on products for free delivery.Any other queries?
Please email us or call our friendly sales team if your query does not apply to any of the questions above. You can find our details in the ‘Contact Us’ tab
All our packages are sent fully insured by Royal Mail, UPS or TNT and require a signature on receipt. When your items are dispatched you will be sent an online tracking number.
Yes you can now pay by direct debit or credit card. You can also pay by bank transfer, please visit the how to buy section for more guidance.
Yes, You are welcome to come collect from our offices in the Jewellery Quarter in Birmingham. We need a minimum of 2 hours advanced notice of what products you are interested in so that we can have them available for you.
We are happy to re-purchase any bars or coins that we have supplied at the very best rates. We offer a minimum of 98% of the spot price for gold (coins and bars) and 97% of the spot price for silver.
To sell, just phone us to get a price and then send the bars to us by insured delivery. As soon as we receive and check the bars we will pay you by same day bank transfer.
If you pay by bank transfer we do not need any further ID. We may however contact you to confirm some security details.
If you are paying by cash we do not require any identity for orders under £5,000 in a single transaction or less than £10,000 in multiple transactions over a 12 month period.
For orders in excess of these limits we are required to keep identification to comply with HM Revenue and Customs regulations. We need one piece of photographic identity (passport or drivers licence) and one household bill to prove your address (utility bills, bank statements, credit card statements). You can post us originals which we will return the next day by recorded delivery or you can provide certified copies. Certified copies must be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee.
All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.
As of the 1st January 2000 investment gold is NOT subject to VAT throughout the EU. Silver and Platinum bullion products are subject to VAT at the current standard rate.
No, at present we only offer delivery to the UK mainland.